Unfortunately, Nelson Legal LLP does not currently accept new clients through ReviewSolicitors. To help you get expert legal advice as quickly as possible, one of our employees may recommend another highly rated law firm to accept new clients and forward your request to them. They will then contact you to confirm your appointment. We will also send you an email with the details of the new company. WACO, Texas, Aug. 18, 2022 /PRNewswire/ — Kingswood Capital Management, LP (together with its affiliates, “Kingswood”) today announced the acquisition of Support Services Group, Inc. (“SSG” or “the Company”), a leading global provider of global omnichannel contact center solutions. SSG`s founding ownership group will continue to operate as a minority shareholder of the company following the transaction. ⚠ Report abuse To notify the Law Society of any inappropriate or offensive content posted on Find a Lawyer, please visit our Contact Us page. The data presented above is based on client reviews and comments collected by ReviewSolicitors over the past 12 months. Category: Attorneys, Attorneys and Legal Advisors Category: Attorneys, Attorneys and Legal Advisors Support Services Group, Inc. is a global omnichannel contact center solutions company founded in 1998 and headquartered in Waco, Texas.
The company is strategically positioned in 20+ locations in ten countries with a base of over 10,000 employees. Since its inception, SSG`s mission has been to provide exceptional customer service to brands that prioritize customer satisfaction and loyalty. With the right people, technologies and solutions, SSG delivers an unparalleled customer experience to all customers around the world. SSG offers customized omnichannel solutions for technical support, customer service, e-commerce and retail, RMA management, B2B/B2C sales, sales support, member services, travel services, and many other key customer experience solutions. For more information, visit the company`s website in supportservicesgroup.co. “We are very excited to work with SSG`s management team and founding ownership group to support the company in its mission to continue to provide the excellent service and solutions that SSG`s customers trust,” said Andrew Kovach, Director of Kingswood. “There are many tailwinds in the industry that will continue to drive the need for tailored customer experience solutions from SSG. Coupled with the company`s world-class management team and differentiated technology, services and locations, we believe SSG is poised to take its business lifecycle to the next level. Where does this information come from? Most of the information on this page comes from the Solicitors Regulation Authority. However, some information may have been processed directly by the professional, the company or its representative.
Learn more. Cerberus Business Finance provided debt financing for the acquisition. Configure Partners, Kirkland & Ellis, BCS Consulting and Services and Robert W. Baird & Co. advised Kingswood on the transaction. Nelson Mullins Riley & Scarborough LLP advised SSG on the transaction. “We are very excited about the long-term benefits of partnering with Kingswood and the short-term opportunities we currently have,” said Bryan Gross, Global CEO of SSG. “We were looking for a partner that would put our employees and customers first, deliver operational and strategic value, and have a proven track record in business services. Kingswood ticked all those boxes.
With this new partnership, we are very confident that we can continue to provide state-of-the-art service capabilities while maintaining the fantastic culture we have built here at SSG. We are very excited to take the company to the next level. Commenting on the partnership with SSG, Alex Wolf, Managing Partner of Kingswood, said: “In an industry like business services, people really come first, and we are honoured to be working with Bryan and the rest of the management team as well as the founding ownership group. Your confidence in Kingswood reinforces my confidence in the franchise we are building and my reputation as a preferred partner for owner-managed businesses in the lower middle market, particularly with another investment in business services following our successful investment in Senture. We couldn`t be more excited to work with SSG`s management team to continue to grow and improve this already fantastic company. » You may want to discover a firm with an established and proven reputation on ReviewSolicitors The rankings below show the areas of expertise offered by Nelson Legal LLP clients. You can see how good the service is compared to all other law firms nationwide. People with significant control: 2 active people with significant control / 0 active reporting With a differentiated global presence of 20 locations in ten countries and more than 10,000 qualified agents, SSG has experienced strong growth through its ability to provide tailored solutions for customer service, sales support and technical support through an omnichannel approach that includes voice, email, social media and chat. Founded in 1998 and headquartered in Waco, TX, the company has provided SSG with a unique presence and diverse customer base with its fifteen acquisitions over the past decade, leading to accelerated growth and recognition in the industry in recent years (including 14 Stevie Awards in 2022 alone).
Please note that by submitting this form, the data entered above will be sent directly to Nelson Legal LLP. ReviewSolicitors is not responsible for any advice or contacts you receive from the firm. For more information, please see our Terms and Conditions. SSG has recently seen strong growth in customer service, sales support, and technical support through an omnichannel approach to voice, email, social media, and chat support. Through the new partnership with Kingswood Capital Management, SSG will have the opportunity to further drive growth in this sector.